Reference

How Our Terms Protect Your Account

These legal terms set out what you can expect from pragmatiid and what we ask from you. Availability depends on local law and is only open to those in eligible regions where permitted.

Account TermsData & PrivacyEligibility by RegionDANA, OVO, GoPay UseContact Rights
pragmatiid How Our Terms Protect Your Account
DATA AND SECURITY

How We Handle Your Account and Data

Security and data handling are not afterthoughts here. Every account interaction — from wallet linking to session activity — goes through standard encryption. We retain data only as long as needed for account operation and legal compliance in eligible regions.

Wallet Data Handling

When you connect DANA, OVO, or GoPay, we store only the reference ID needed to process transactions. Full wallet credentials are never held on our side.

Cookie and Session Use

We use session cookies to keep you logged in across browser tabs and to remember device preferences. You can clear these through your browser settings at any time.

Account Security Steps

Login uses OTP verification tied to your registered mobile number. If you change your number, update it in account settings before your next deposit to avoid a verification hold.

Requesting Changes or Deletion

To update stored personal data or request account deletion, contact support via live chat or email with your account ID. We process these requests in line with applicable local law.

POLICY CONTACT

Reach Us on Legal or Policy Questions

If something in our terms is unclear, or you need to exercise a data right, you can reach the policy team through these channels. Response times vary; legal and data requests are handled separately from general account help.

Live Chat Reach our support team directly through the live chat window in your account. For policy questions, select the Legal or Data topic when you open the chat.
Email Support Send policy and data-rights requests to our support email. Include your registered account ID and the specific term or data point you are asking about.
Account Help Centre The Help Centre inside your account dashboard holds the current version of our terms. You can access it from any device — mobile browser or desktop — without logging out.

Questions About Terms, Data and Rights

These are the questions we hear most often about our legal terms. If yours is not covered here, reach us through the contact paths listed in the support section above.

Account access is only available where local law permits. You must confirm your region is eligible before registering. We do not serve jurisdictions where local regulation restricts access.

Your data is used for account management, identity verification, and fraud prevention only. We do not sell personal data to third parties or use it for unrelated marketing purposes.

Yes. Contact support via live chat or email, include your account ID, and request deletion. We process requests according to applicable local law in eligible regions.

Only a transaction reference ID is stored when you use DANA, OVO, or GoPay. Full wallet credentials are processed through the payment channel and are never retained on our platform.

Material changes are flagged through your account notification channel before they take effect. Continuing to use the platform after the notified date means you accept the updated terms.

Contact the policy team through live chat or email before continuing to use the account. If a specific term conflicts with local law in your eligible region, local law takes precedence for that point.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.