Reference

How pragmatiid Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you use pragmatiid, how we use it, and the choices you have over your own information. Availability of our services depends on local law and is only accessible where permitted in your region.

Account data stays yoursDANA, OVO, GoPay wallet data protectedNo data sold to third partiesRequest deletion anytimeIndonesia-region focus

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, contact our support team directly. We handle privacy requests separately from general account queries so your request goes to the right person straight away. Response times depend on the complexity of your request, but we aim to acknowledge every privacy enquiry within a reasonable timeframe and resolve it as quickly as the verification steps allow.

Live Chat Open the chat widget from your account dashboard. Describe your data request clearly and our team will log it and follow up with a reference number.

Email Support Send your privacy request to our support email address. Include the account email and the wallet type — DANA, OVO or GoPay — associated with your account.

Account Settings Some data controls, including communication preferences and cookie settings, are available directly inside your account settings without needing to contact support.

What We Collect and Why We Collect It

pragmatiid Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and keep your wallet secure — your name, email address, phone number, and the payment method you connect, whether that is DANA, OVO or GoPay. We also collect device data

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such as your browser type, IP address and session timestamps so we can detect unusual login activity and protect your account. Transaction records tied to your e-wallet deposits and withdrawals are kept to satisfy financial record-keeping requirements and to help you track your own activity. If
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you contact our support team, we store that conversation history so we can follow up accurately. We do not collect more than we need, and we do not sell your personal data to advertisers or unrelated third parties. Cookies and similar tracking tools are used only
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to keep your session active, remember your language preference and understand how features are being used — not to build profiles for external advertising. Your data is held on servers with encryption in transit and at rest. Data retention periods follow applicable legal requirements for the
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regions where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Protecting the data tied to your account — including your connected e-wallet details for DANA, OVO and GoPay — is a core part of how we run the platform. Here is what we do in practice across the four areas that matter most to you.

Data Handling

We process only the data needed to run your account and process your transactions. Payment references for DANA, OVO and GoPay are stored in encrypted form and never exposed in plain text.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your settings. No third-party advertising cookies are dropped without your consent via the cookie banner.

Retention and Deletion

Account data is kept while your account is active and for the period required by applicable law after closure. Once that period lapses, personal data is deleted or anonymised. You can request early deletion via support.

Requesting Changes

You have the right to access a copy of your data, correct inaccuracies or ask us to restrict processing. Submit the request through live chat or email and include your account ID for faster verification.

Common Questions About Your Privacy at pragmatiid

These are the questions we hear most often from people in Indonesia about how their data is handled. If your question is not here, reach out via live chat or email and we will get back to you with a direct answer.

We collect your name, email, phone number and the e-wallet details you provide — DANA, OVO or GoPay — along with device and session data needed to secure your account.

Your wallet reference is used only to process your transactions. We do not share it with advertisers or sell it to third parties. It is encrypted and access is restricted to authorised systems only.

We retain account and transaction records for the period required by applicable law in the regions where we operate. After that period, data is deleted or anonymised. You can ask support for specifics.

Yes. Submit a data access request via live chat or email. Include your registered account email and we will compile and send your data within a reasonable timeframe after verifying your identity.

Contact support through live chat or email with a deletion request. We will verify your identity first, then process the removal within the timeframe allowed by applicable legal retention requirements.

No. We use cookies only for session management and preference storage. Third-party advertising cookies are not placed without your explicit consent, which you control through the cookie settings banner.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPragmatiid Banking AccountRegister

How pragmatiid Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Data Handling

Cookies and Tracking

Retention and Deletion

Requesting Changes

Common Questions About Your Privacy at pragmatiid

01 What personal data does pragmatiid collect when I register?

02 Is my DANA, OVO or GoPay wallet data shared with anyone?

03 How long does pragmatiid keep my account data after I close my account?

04 Can I request a copy of all the data pragmatiid holds about me?

05 How do I ask pragmatiid to delete my personal data?

06 Does pragmatiid use cookies for advertising purposes?

Privacy Policy

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